Pinoy seafarers can now file complaints while on board ships

The Philippine Overseas Employment Administration (POEA) said it now accepts complaints from Pinoy seafarers while they are on board ships.

POEA Administrator Hans Leo Cacdac said a seafarer may communicate to the agency an onboard complaint either through postal mail, electronic mail or by phone.

By mail:

To the POEA Administrator,
Blas F. Ople Building
Corner EDSA and Ortigas Avenue, Mandaluyong City
Philippines 1501

By email: onboardconci@poea.gov.ph

By phone:

+6328336992, +6325516641,
+6325511560; and +63917898699

"The Department Order effectively aligns with Regulation 5.1.5 of the Maritime Labor Convention 2006 of the International Labor Organization which requires the mandatory implementation of onboard complaints procedure for the fair, effective and expeditious handling of seafarer complaints alleging breaches of the requirements of the said convention including labor and employment rights of seafarers," Cacdac said.

"All information gathered during consultation shall be kept in strict confidence and shall be evaluated in accordance with existing rules and regulations governing the employment of seafarers and the POEA Standards Terms and Conditions," the POEA said in a press statement.

However, any dispute arising after the seafarer has disembarked shall be submitted by the aggrieved party to the POEA for mandatory conciliation-mediation pursuant to Republic Act 10396 and the DOLE regulations governing the Single Entry Approach System.

 

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